Terms & Conditions

BOOKING CONTRACT

Your package has been based on delegate numbers as provided. Should your numbers increase or reduce, please understand that your package price may change accordingly. In the same respect a reduction in numbers after full payment has been received will constitute full cancellation penalties unless governed by the terms and conditions below.

The quotation is limited only to those services specified in the Itinerary & Budget below, which shall be read as if incorporated herein and shall be subject to the terms and conditions as contained herein. 

Should L’Africaine Tours et Conseils be required to provide any services in addition to those as set out in the quotation, then our quotation will be adjusted accordingly & countersigned by the client either by way of signature or email confirmation. 

No verbal changes, cancellations or reductions in services or numbers will be accepted – these must be communicated to L’Africaine Tours et Conseils in writing and acknowledged back to the client in writing. All legal disputes will be settled in a Cameroon Court of Law.

NOTE: Anything not included in the above costing schedule with a cost is excluded

DEPOSITS AND PAYMENTS

• 1st Deposit payment for the entire program of 30% due . This deposit payment is made up as per deposits required by suppliers. 50% of this deposit (20% of entire program cost) is non-refundable
• Balance of final payment is due before arrival

Only upon written confirmation of acceptance of our quotation, contract & the non-refundable deposit is paid can we guarantee prices & supplier availabilities.  L’Africaine Tours et Conseils will not be held liable if suppliers increase prices or bookings with suppliers are cancelled due to the non-payment of invoices by the client on the due date.

Failure to pay by the due date, as stated on your invoice, will result not only in cancellation of bookings but also in the forfeiture of any deposits paid on your behalf to various suppliers.

Once the deposit has been paid to L’Africaine Tours et Conseils, the terms and conditions of the hotels & other suppliers come into effect and are legally binding.  L’Africaine Tours et Conseils shall in no manner or form be held liable to perform any functions, or carry out any obligations in terms here of, until such time as the correct deposit is received by them, in full.

Payments need to be done by bank transfer to our company bank account.

All cancellations within 30 days prior to arrival are subject to 100% cancellation fee. L’Africaine Tours et Conseils endeavours to negotiate with suppliers to avoid any cancellation fees up to 10 days prior to group’s arrival but are not guarantee.

Full payment for any mutually agreed upon additional charges is required 10 days after the receipt of the final invoice. 

PRICE VARIATIONS

All quotes are subject to supplier increases, Government VAT increases, fuel levies until full and final payment has been received. 

Quotes are valid for 48 hours only and will be subject to price increase until receipt of full payment.  Any price increases will be communicated to the client in writing & added to your final invoice.

ALL OTHER SUPPLIERS – TERMS & CONDITIONS

• Deposit required = 30% required 90 before arrival and the balance before arrival
• Within 10 days 100% cancellation penalties will apply for cancellations, no-shows and unused services

GENERAL TERMS & CONDITIONS / BAGGAGE & TRAVEL DOCUMENTATION

All baggage & personal effects are at all times at the client’s risk and L’Africaine Tours et Conseils cannot accept any liability for any loss of baggage or personal effects. Please ensure your clients passports are valid and have 2 empty pages in the passport. Ensure that you have the necessary visas if needed as L’Africaine Tours et Conseils can not be held responsible for refusal of entry into the country.

HEALTH & INSURANCE

The client acknowledges being aware of the proposed itinerary and it is the client’s obligation to ensure that their delegates are medically fit & able to embark upon the tour. The client also acknowledges they have taken out sufficient travel insurance for the proposed itinerary and activities for all its delegates

INCIDENTAL EXPENSES

All incidental expenses such as drinks, not part of the agreed budget, must be settled by the client on-site or before departure. Client can pay an estimated deposit before arrival for the L’Africaine Tours et Conseils to pay these added expenses on behalf of the client. Alternatively, L’Africaine Tours et Conseils will settle these extra on-site incidentals agreed by both parties with an added service fee of 15% and this will be invoiced to the client at the end of the trip and must be settled with 14 days of receiving the invoice. L’Africaine Tours et Conseils will endeavour to ensure all delegates settle their private incidentals before departure however, the client guarantees payment to L’Africaine Tours et Conseils and its suppliers in the event of non-payment by the delegates.

TAX FLUCTUATION / LAW CHANGES / FUEL LEVIES

In the event the Government and/or the local Authority impose law changes / additional VAT, taxes and / or levies at any time during the term of this contract, L’Africaine Tours et Conseils will recover these additional taxes / levies from the client. 

FORCE MAJEURE

Either Party may suspend or terminate its performance obligations, partially or entirely, to the extent that its obligations are prevented by events or occurrences beyond its control including, without limitation, strikes, labour disputes, accidents, pandemics, epidemics, Government regulations, quarantines, curfews and travel advisories, natural disaster, fire, curtailment of hotel or transport operations, civil disorder, terrorism, acts of war or acts of God, L’Africaine Tours et Conseils or the client is unable to perform its obligations beyond the control of either Party making it illegal, impossible or commercially impracticable to hold the event in whole or in part, or to provide the Services outlined in this Agreement,  then either party may  terminate the agreement in which case the deposits paid to date shall be held in credit for travel on the same program at a later date for a period of 12 months from the Force Majeure.

 In such cases, L’Africaine Tours et Conseils and all its suppliers will not be liable for any damages caused as a result of the termination. Suppliers may charge a higher rate based on their pricing structure based on the new travel dates / season booked within 12 months. Termination for Force majeure must be received by L’Africaine Tours et Conseils from the client within 7 days from the Force Majeure event or if the program is scheduled within 14 days then the termination must be received in writing within 24 hours of the Force Majeure event. 

DEFAULT

If the client fails to pay the money due under this contract or otherwise does not comply with its terms, the hotel and L’Africaine Tours et Conseils may terminate this contract and client shall forfeit all deposits and monies paid to that date.

Interest shall accrue at a rate equivalent to 2% (two percent) above prime lending rate as charged and certified by the bankers of L’Africaine Tours et Conseils per year on any portion of the amount payable by the client in terms of this Agreement not paid on the due date thereof, and the interest shall be calculated on a compounded basis from the due date of payment until date of receipt of payment.

OTHER

Any adventure activities or sojourns into the wild included in the itinerary must be considered dangerous. L’Africaine Tours et Conseils & its suppliers do not hold itself responsible for death, injury or loss, which may occur.  All clients may be obliged to individually sign an Indemnity Form in this regard.

CONFIDENTIALITY CLAUSE

The information contained in the quotation, program and contract & all its creative elements is privileged and confidential and intended only for use of the client – not to be distributed to a third party without permission.  Please note that any review, dissemination, distribution or copying of the said information is strictly prohibited. DMC reserves its rights in this regard,

LIMITATION OF LIABILITY

L’Africaine Tours et Conseils shall be held blameless and shall not be held liable for, nor be responsible for and losses or damage caused in the event of delays prior to departure, flight arrival & flight departure delays, or at any time during the tour, due to technical problems, weather conditions, strikes, acts of God, pandemics, epidemics, health or government travel advisories or any other unforeseen circumstances which are beyond our control.  We will however, commit to do everything to make alternative arrangements wherever possible. L’Africaine Tours et Conseils shall furthermore not be liable for any loss or damage suffered by any traveller/s as a result of illness, criminal activity, natural disaster, or any reason whatsoever which may have an impact in the health or safety of the traveller/s.

No refunds shall be made by L’Africaine Tours et Conseils for any reason whatsoever and neither will it accept any claims of any nature including consequential damages as a result of any accommodation or other facilities made or becoming unavailable on tour by suppliers.

Where possible, L’Africaine Tours et Conseils will endeavour to postpone the event on behalf of the client, depending on availability of accommodation and other contracted services.  This will constitute the full extent of L’Africaine Tours et Conseils liability to the client and persons under their authority.

RESPONSIBILITY CLAUSE

Whilst every effort has been made to ensure the highest standards of maintenance of all vehicles, boats & aircraft, a breakdown or delay could occur at any time, which is beyond our control.  Any such problem will be rectified as soon as is humanly possible to do so under prevailing conditions. 

L’Africaine Tours et Conseils and its agents, act as agents of the company or persons making the booking in all matters relating to accommodation, touring & transport, whether by road, rail, aircraft, coach, boat or other means.  The supplier shall not be liable for death, injury, delay, loss or damage resulting from any cause and in any manner whatsoever. The supplier shall not be liable for any expenses arising from any of the above.

Liability to passengers carried in any vehicle, aircraft or vessel owned by the supplier is governed by the laws of the country in which such safari or tour takes place, and all claims are subject to the jurisdiction of the courts of the country in which the course of action take place.

By signing this contract, you are hereby acknowledging that neither L’Africaine Tours et Conseils, its members, servants, or agents shall be in any way liable for injury, loss nor damage to person or property sustained howsoever arising, by your client / party or any other person accompanying the trip. L’Africaine Tours et Conseils are hereby indemnified against all and any claims which may be made against it or any of its members or staff.

GOVERNING LAW AND DISPUTES

Legal Jurisdiction – Each party acknowledges that this agreement shall be construed under the laws of (Your country name) and if any legal action is brought under this agreement, such legal action shall be brought in courts of (Your city or state name) without reference to any choice of law doctrine.

Disputes – Supplier & L’Africaine Tours et Conseils shall use their best efforts to settle any controversy, dispute, or claim arising out of or relating to this Agreement, its validity, interpretation, or breach thereof, by negotiation or mediation. If, after 30 days from the first written notice of a dispute the parties are not able to agree on any settlement, such controversy, dispute or claim shall be settled by arbitration. Such shall be held in the country of DMC’s said office in accordance with the Commercial Arbitration Rules of said country. The arbitration shall be initiated by either Party delivering to the other a written notice of intention to arbitrate. The Arbitrator(s) shall be appointed by and in accordance with the existing procedures of said country. The arbitration process is binding on the Parties and shall be a final resolution of any such dispute to the same extent as a final judgment of a court of competent jurisdiction. If necessary, Judgment upon the award rendered by the Arbitrator(s) may be entered in any court having jurisdiction thereof. The substantially prevailing party in any such arbitration, as decided by the Arbitrator(s), shall be entitled to an award of its reasonable costs and expenses incurred in connection with such arbitration, including but not limited to attorney fees and expenses,

GENERAL UNDERSTANDING

The persons, whose names and signatures appear below, represent and warrant that they have authority to enter into this agreement on behalf of the company, firm or organization they purport to represent and hereby agree to the terms set forth herein.

I/We, the client understands that L’Africaine Tours et Conseils shall only be bound to perform any of its obligations once I/we, the client has complied with all our obligations as contained herein.

I/We have had an opportunity to consider the terms and conditions as contained herein, have understood that I/we may, and have asked questions about the contents, and I/we understand the terms and conditions contained herein, and understand the affect it has on my/our rights:

CLIENT ACCEPTANCE

FOR: L’Africaine Tours et Conseils

FOR: